Refund policy
Last updated: March 3, 2026
At TATVA, we strive to ensure you are fully satisfied with your purchase. If you are not satisfied, we’re here to help with easy and transparent refund support.
1. Returns Eligibility
You may request a return if:
-
The item is damaged, defective, or incorrect
-
The item is unused, unworn, and in original packaging
-
The return request is raised within 7 days of delivery
Items not eligible for return:
-
Used or washed products
-
Products without original packaging or tags
-
Items marked as Final Sale / Non-Returnable (if applicable)
2. Return Process
To initiate a return:
-
Email us at: tatva.brand@gmail.com
-
Share:
-
Order Number
-
Product Name
-
Reason for Return
-
Photos (mandatory for damaged/incorrect products)
-
Once approved, we will arrange reverse pickup or guide you with return shipping instructions.
3. Refund Process
After we receive and inspect the returned item:
-
Refunds are processed within 5–7 business days
-
Refund will be issued to the original payment method
4. Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account again
-
Contact your payment provider / bank
-
Processing time may vary depending on payment gateway
If still unresolved, contact us at tatva.brand@gmail.com
5. Order Cancellation
Orders can be cancelled only before dispatch.
Once shipped, cancellation may not be possible.
6. Contact Us
For refund or return related help:
Email: tatva.brand@gmail.com
Tatva reserves the right to update this Refund Policy at any time without prior notice.
